Contact Info
MIS & Data Unit Communications
The following information was provided to all WINNIE users via email within the past two months. If the information isn't available on another MDH WIC webpage, it will continue to display on this page until no longer relevant. Otherwise, please refer to the following webpages:
1/13/26 - Release 3.5.2 canceled and training database refresh Jan. 19
Release 3.5.2 canceled
Release 3.5.2 will not be installed into Production this Saturday, Jan. 17. After a couple of other states who use the SPIRIT software, which we call WINNIE in Minnesota, installed Release 3.5.2, we became aware that one of the bugs was not yet corrected.
This bug, Duplicate Issuance of Benefits (URB 271977), is immediately corrected by the state. A backend SQL is run hourly to identify if any duplicate benefits have been issued, and the state resolves all duplicate issuance before any redemption can occur.
However, one of the SPIRIT states provided the following information about how to identify if duplicate issuance may be occurring: after clicking the Send eWIC Data button no Close button displays on the Aggregated Issuance modal and the system returns to the Issue Benefits page. If this occurs, do not issue benefits again. Immediately call the MN Help Desk (1-800-488-8799, press 2, 2) for help resolving.
WINNIE training database refresh - UNAVAILABLE Jan. 19
All existing training accounts are deleted as part of the refresh process. Any agencies wanting to use WINNIE Training after the refresh on Monday, Jan. 19, will need to contact the Help Desk after the refresh has been completed to have your agency’s training account re-created. The earliest the Help Desk can re-create your training account is the day after the scheduled quarterly training database refresh, or Tuesday, Jan. 20.
To contact the MN Help Desk: call 1-800-488-8799, press 2, 2 or email them at mnhelpdesk@gainwelltechnologies.com.
1/12/26 - Whole grains changes to ounces requires new food prescription before issuing benefits
The conversion of whole grains from pounds to ounces was completed this weekend. However, participant’s existing food prescriptions did not update as expected and a new food prescription MUST be created for all participants before issuing benefits to ensure they receive the correct quantity of whole grains. If benefits are issued without first updating the food prescription, they will be issued only 1 or 2 ounces and will not be able to purchase any whole grain food items.
The default food prescriptions and all previously issued benefits have been updated to correctly display whole grains in ounces.
We apologize for this oversight and thank you for all the work you do for your WIC participants.
12/30/25 - Infoview down between 10:30-11:30 a.m. today
We’ve had continual reports of Infoview slowness. Gainwell contacted Infoview (SAP) and they advised that the servers use more RAM with Infoview 4.3 and would need to be increased. Gainwell scheduled installation of more RAM last night, but it appears to not have resolved the issues. Gainwell’s IT has identified another resource they would like to increase as well to account for more CPU usage and have scheduled this for 10:30 – 11:30 a.m. this morning. Infoview will be UNAVAILABLE during this time.
We are hoping this resolves the issues we are having with Infoview 4.3. If you are still seeing slowness in Infoview after 11:30 a.m. today, please contact the MN Help Desk (1-800-488-8799, press 2, 2) to report the issue.
12/11/25 - YouTube videos in app, SWIPe errors, and Infoview reminder
YouTube videos currently unavailable in app
Update: This issue was corrected by App Release 9.1.3 available beginning Monday, Dec. 29, 2025.
Due to some back-end changes to YouTube, the shopping help videos are not working in the app. Gainwell is currently working on a patch for the app, but until the patch can be implemented, app users will have to access the shopping videos on the MDH WIC website or YouTube:
- Website: click Shopping Help on the left navigation panel then click WIC Shopping Videos.
- YouTube: search for “MN WIC shopping videos”.
Swipe errors
You may see errors when trying to capture signatures or scanning a document if using Google Chrome version 142 or higher or Microsoft Edge version 4.3 or higher. These errors are due to new browser security.
The SWIPe Errors Due to New Browser Version (PDF) document provides an overview of why these errors are occurring, how to verify your browser version, how to resolve the error by allowing your browser access, and how to reset permissions if you’ve already blocked your browser’s access.
This document can be found on the following webpages on the MDH WIC website:
Reminder! Infoview unavailable for 4.3 update
Beginning at 11 a.m. on Friday, Dec. 12 through 7 a.m. on Monday, Dec. 15 Infoview will be unavailable while it is being updated to version 4.3. For more information, please refer to the Dec. 4 WINNIE the Scoop!
9/16/25 - Trouble-shooting: MFA page not displaying after logging into Mobile Management
When logging into Mobile Management, you are now required to enter an MFA code. There have been instances in which the MFA code page is not displaying after you enter your password and click the Login button (you will receive the MFA email).
If this occurs, you will need to refresh the page.
Simple refresh: click the refresh icon to the left of the address bar. The MFA page with the green MFA message should display.
If it doesn’t, try clearing the caches with a hard reload/refresh. These are the steps for either Microsoft Edge or Google Chrome:
- Click the horizontal ellipses icon in the top right corner of the browser window.
- Select More tools.
- Select Developer tools.
- With the Developer tool panel open, right-click the refresh icon to the left of the address bar.
- Select:
- Google Chrome: Empty Cache and Hard Reload
- Microsoft Edge: Empty Cacher and Hard Refresh
If you still don’t see the MFA page or need further assistance, please contact the MN Help Desk at 1-800-488-8799, press 2, 2.